You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Same Day Delivery Guarantee
At NuPrint, our customers’ satisfaction is our number one priority. We appreciate that fast paced businesses can require same day service on their orders, which we endeavor to provide on a day to day basis. However, this guarantee can differentiate in certain circumstances, as will be defined below.
We can only guarantee same day delivery on regularly stocked items. As we have 16,000+ items on our website, there are many that will require a day or two to get in, however we do hold many common items on hand so that we can get them to you as soon as possible. If your preferred item is not in stock, you will be contacted to substitute it for another similar product or brand if for immediate delivery.
Melbourne Metro Region
Our same day service applies to the Melbourne Metro Region. Orders out of Melbourne will usually be delivered the next day or two, provided that they are in stock. NuPrint frequently sends orders throughout Australia and endeavours to provide competitive freight charges –see estimated chart below.
In order for us to get your order out to you the same day, we do require your order to be submitted before 11:00am. Orders received after that time will go out in the afternoon for delivery the next day.
In special cases we may be able to arrange same day delivery even after the 11:00 cutoff. Please contact customer service on (03) 9553 0822 to see if it can be arranged.
Free Delivery Guarantee
Orders over $55 qualify for free delivery, provided they are to be delivered to the Melbourne Metro Region. Orders less than $55 have a $4.95 flat fee to the Metro region. Please note that this price does not apply to bulky items such as furniture or 3+ parcels, in which cases you will be notified by a customer service representative of the correct freight charges in your scenario.
Rural or Interstate Orders
Rural or interstate orders over $110 qualify for free delivery. Orders less than $110 have their own delivery fee structure, which can be estimated via the following table. Once again, bulky or large orders can differ from the below.
|Rural Victoria||$10.45||Rural South Australia||$16.50|
|Metropolitan Sydney||$11||Metropolitan Perth||$22|
|Rural New South Wales||$16.50||Rural Western Australia||$27.50|
|Rural Queensland||$22||Northern Territory||$22|